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Call Analysis and Reporting
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Get call center quality reports on all the calls in and out of your hosted PBX.
- Calls by date range to find out how many calls you received during that period
- Mailbox Report to view call statistics by extension
- Missed Calls report to see when and where you're missing calls
- Status report to see who's logged in and on active calls
- General Statistics to see:
- Abandoned Calls
- Abandonment Rate
- Total, minimum, and maximum hold times
- Total, minimum, and maximum call lengths
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