Call Analysis and Reporting

Get call center quality reports on all the calls in and out of your hosted PBX.

• Calls by date range to find out how many calls you received during that period
• Mailbox Report to view call statistics by extension
• Missed Calls report to see when and where you're missing calls
• Status report to see who's logged in and on active calls
• General Statistics to see:
• Abandoned Calls
• Abandonment Rate
• Total, minimum, and maximum hold times
• Total, minimum, and maximum call lengths