Operator Revert / Live Call Transfer

Operator Revert / Live Call Transfer allows you to transfer a caller to a desired location within your system. For instance, if a caller dials 1 for technical support, but they really have a billing question, you can transfer them to the appropriate department. You can also transfer a callert to a number outside your system. For example, you answered the call on your cell phone, however you are in your office and would rather take the call on your business line, you may transfer them to the business line.